In today’s working environment, a Multisourced IT Operations Centre is becoming increasingly common. This approach to ITC Services provides the Enterprise with greater flexibility to better accommodate rapid business change requirements. An increasing number of organisations are looking to exploit the benefits of a SIAM operating model for the provision of their ICT Services; enabling cost efficiencies and improved E2E ICT Services
The SIAM function defines, delivers and controls a common set of service management processes which are deployed enterprise wide. Controls and Governance are used to monitor and measure Service Delivery to ensure that cost efficiencies and service improvements are realised. The main objective of the SIAM function is to maximise end to end service performance by ensuring both internal and external suppliers deliver the required business services to all stakeholders in a cohesive, efficient and cost effective manner.